Operations Manager - Facility Management (d/f/m)

We're looking for an Operations Manager (d/f/m) to join our Facility Management team in Madrid!

How you’ll be hosting with heart:

As part of the Facility Management team, you will:

• Oversee a portfolio of properties across Madrid & other northern cities in Spain

• Lead the operational management of our Northern region portfolio, ensuring all properties meet Limehome’s quality and performance standards

• Oversee day-to-day operations to guarantee the proper functionality of our apartments and long-term guest satisfaction

• Monitor and improve KPIs, quality metrics, and guest feedback to drive continuous improvement

• Hire, manage and support on-site employees across your region, ensuring they maintain properties up to standard and handle repairs, maintenance, and improvements effectively, as well as ensuring compliance with SLAs and Limehome standards

• Manage internal and external teams (technical providers, contractors, landlords, etc.) to deliver high-quality and efficient service

• Work closely with internal management and other stakeholders to aligning regional goals with company strategy and contractual obligations

• Participate in pre-opening and go-live phases of new properties, ensuring technical readiness and operational handover

What you need to shoot for the stars:

• You hold a Bachelor’s degree in Business Administration, Hospitality Management, or a related field — or have equivalent professional experience

• You are fully fluent in English and Spanish, both written and spoken

• You bring at least 3–4 years of experience in operations, ideally managing external partners and handling the day-to-day in a dynamic environment

• Experience in hospitality, facility management, or real estate operations is a strong plus

• You have excellent organizational and multitasking skills and can adapt quickly to shifting priorities

• You’re confident when it comes to negotiation and conflict resolution, especially when dealing with landlords, suppliers, or demanding stakeholders

• You’re ready to take ownership of a large and diverse region, ensuring high performance and smooth operations

• You’re comfortable working with project management softwares & tools, and quick to learn new ones

We're designed to stay because:

• Hybrid Office Model: Enjoy some days in our beautiful offices or from home.

• Competitive Salary: Live comfortably in Madrid with a competitive salary.

• Feedback: Develop yourself through constant feedback and peer reviews.

• Oneteam: Great team spirit with regular team lunches and events.

• Everything for our limehomies: Up to 24 paid vacation days in a year, discounts at Urban Sports Club, support with mental health (Nilo.health), staycations in one of our suite Limehomes, and many more benefits.

• Free Drinks and Snacks: We always provide fresh fruit, healthy snacks and chocolate, as well as juices and coffee.

Who we are:

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.