Front Office Receptionist (m/f/d)

Be the key to excellent customer service in our Portuguese market! Join our team as a Portuguese and English-speaking Receptionist and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá!

How you’ll be hosting with heart:

• You take care of guest on-site, but will take care of inquiries in our ticketing system across all markets, while staying in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation

• You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems

• You give our guests a great Limehome experience by responding to their individual needs regarding reservations and services, providing all relevant information and leaving your personal touch when interacting with them

• Besides the front desk, you’ll also handle back-office and online tasks, so your work will be a mix of onsite and digital responsibilities rather than only face-to-face interaction.

•  You collaborate with Operations, Guest Experience, housekeeping, and maintenance teams to resolve issues and deliver seamless service.

• You identify pain points & potential for improvement in day to day business and proactively propose solutions

• You manage the Property Management System (PMS), including updating room status, maintaining accurate guest profiles, and coordinating room readiness

What you need to shoot for the stars:

• You have a passion for communication and attending to guests' needs

• You communicate fluently in Portuguese and English, other languages are a plus (Spanish, German and French are highly valued)

• You have at least 1,5 years of experience in a hotel front desk/reception

• You have a passion for customer service and stay calm even in stressful situations

• You fully support the concept and vision of Limehome and work zealously to achieve our goals

• You don't mind working in rotative shifts and during the weekend

• Previous experiences in hospitality or retail are highly valued

We're designed to stay because:

• Competitive Salary: Live comfortably in Lisbon with a competitive salary.

• Feedback: Develop yourself through constant feedback and peer reviews.

• Oneteam: Great team spirit with regular team lunches and events.

• Everything for our limehomies: Up to 25 paid vacation days in a year, discounts at Urban Sports Club, support with mental health (Nilo.health), staycations in one of our suite Limehomes, and many more benefits.

Who we are:

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.