German speaking Customer Service Agent (m/f/d) - in Madrid or remote within Spain
Madrid, Comunidad de Madrid, SpainCustomer Experience
Are you passionate about working with guests and you live in Spain?
How about joining a digital hotel concept on our mission to be the 1st choice in travel for everyone, everywhere?
How you’ll be hosting with heart:
- You are the interface between limehome and the guest as the first point of contact for any inquiries along all channels in our Spanish market.
- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
- You give our guests a great limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
- You identify pain points & potential for improvement in day to day business and proactively propose solutions.
- You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.
What you need to shoot for the stars:
- You communicate fluently in German and English, other languages, i.e. Spanish, are a plus.
- You have a passion for communication and attending to guests' needs.
- You have a passion for customer service and stay calm even in stressful situations.
- You fully support the concept and vision of limehome and work zealously to achieve our goals.
- You don't mind working during the weekend.
- Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.
We are designed to stay because:
Competitive Salary: Flexible monetary benefits (cobee) + a competitive salary that helps you enjoy life in Madrid.
Visit Munich: International travel to our headquarter in Munich.
Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in the Madrid city center, hybrid, or fully remote if you don’t live in/around Madrid (home office within Spain).
Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.
Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union. Our limehomies love traveling so we want to give them the chance to work from inspiring new locations regularly.
Sabbatical: After your 2 years anniversary with limehome we offer the possibility for a 3-month sabbatical. You can use it for whatever you want: may it be traveling, spending time with your besties or volunteering.
Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful limehomes, and many more suite benefits. Join us and find out! ;)
Bella and Friederike are looking forward to your application in English.
Who we are:
limehome is a digital hotel concept. Our mission is to design a convenient and comfortable experience for our guests with a digital-first approach. Through our Tech DNA and fully digital-enabled guest journey, we want to be the 1st choice in travel for everyone, everywhere. We offer high-quality and comfortable suites in more than 120 locations in Germany, Austria, Spain and the Netherlands.
How we work:
At limehome, we welcome innovative thinkers and big dreamers from all different cultures, every corner of the world, religion and gender, who don’t shy away from questioning the status quo. We encourage our limehomies to host with heart and shoot for the stars in a company culture that provides a better place for people to grow, have a lasting impact and fun together. Always feel free to hand in your application without a picture or information about your nationality, religion, individual background, or gender.