Senior Operations Manager (m/f/d)

We’re looking for a Senior Operations Manager (m/f/d) to join our team in Madrid!

How you’ll be hosting with heart:

• You will be responsible for managing part of our properties in the Iberian market, ensuring the daily operations run smoothly. This will involve coordinating with our local service providers and visiting the properties whenever necessary to ensure long-term guest satisfaction

• You guarantee our existing processes and guidelines are up to date and contribute to the development/implementation of new ones

• You ensure all properties meet Limehome’s quality and performance standards and monitor KPI’s, quality metrics and guest feedback to drive on-going improvement

• You take part in the pre-opening and go-live phases of new properties, ensuring technical readiness and operational handover

• You build strong relationships with our cleaning, laundry, and F&B partners, as well as our technical providers, contractors, landlords and all relevant stakeholders across your region. You ensure they maintain the properties up to standard and handle repairs, maintenance, and improvements effectively, as well as ensuring compliance with SLAs and Limehome standards

• You hire, manage and traing on-site employees across your region

• You work closely with internal management and other stakeholders to ensure regional goals with company strategy and contractual obligations

What you need to shoot for the stars:

• You hold a Bachelor’s degree in Business Administration, Hospitality Management, or related field - or have equivalent professional experience

• You are fluent in English and Spanish, both written and spoken. Portuguese will be highly valued

• You bring at least 5-6 years of experience in hospitality operations, ideally managing external partners and handling the day-to-day in a dynamic environment

• Experience in hospitality, facility management, or real estate operations is a strong plus

• You have excellent organizational and multitasking skills and can adapt quickly to shifting priorities

• You’re confident when it comes to negotiation and conflict resolution, especially when dealing with landlords, suppliers, or demanding stakeholders

• You’re ready to take ownership of a large and diverse region, ensuring high performance and smooth operations

• You’re comfortable working with project management softwares & tools, and quick to learn new ones

We're designed to stay because:

• Hybrid Office Model: Enjoy some days in our beautiful offices or from home.

• Competitive Salary: Live comfortably in Madrid with a competitive salary.

• Feedback: Develop yourself through constant feedback and peer reviews.

• Oneteam: Great team spirit with regular team lunches and events.

• Everything for our limehomies: Up to 24 paid vacation days in a year, discounts at Urban Sports Club, support with mental health (Nilo.health), staycations in one of our suite Limehomes, and many more benefits.

• Free Drinks and Snacks: We always provide fresh fruits, healthy snacks and chocolate, as well as juices and coffee.

Who we are:

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.