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Senior Guest Relation Manager (m/f/d) - Madrid

Spain, Comunidad de Madrid, MadridSpain

Job description

We're looking for a Senior Guest Relation Manager to join our Team in Madrid.

How you’ll be hosting with heart:

  • You will be the interface between limehome and the guest, mainly as 2nd level support for any inquiries and escalation cases along all channels, especially in our Spanish market.

  • You support the development of new processes and the improvement of the entire customer journey with a special focus on the market needs in Spain in close cooperation with your colleagues from our HQ in Munich. #customerfirst

  • You develop relevant information/content for the guest and leave your personal touch in the standards of our guest communication.

  • You find potential for improvement in day-to-day operations and work out proposed solutions independently and proactively, always aligned with the customer success department and internal stakeholders as we are #oneteam. 

  • You work with your digital front office employees on a daily basis as well as with our external service partners, providing them with assistance in special cases and giving them training to ensure the quality of our digital reception.

  • You act as a point of contact for support agents, providing daily leadership and guidance.

What you need to shoot for the stars:

  • You have at least two years of experience in managing a small team. You have experiences in the hotel industry, having worked in dynamic environments or start ups is a plus.

  • You have a passion for communication and dealing with our most demanding customers - our guests. You communicate fluently in Spanish and English, other languages are a plus, especially German.

  • You have a passion for customer service and stay calm even in stressful situations.

  • You fully support the concept and vision of Limehome and work passionately to achieve our goals, keeping our main KPIs and OKRs in focus. You have a high sense of responsibility, want to grow with Limehome and consider yourself a hands-on person.

  • You don't mind working during the weekend or at night.

Job requirements

We are designed to stay because:

  • Competitive Salary: Flexible monetary benefits (cobee) + a competitive salary that helps you enjoy life in Madrid.

  • Visit Munich: International travel to our headquarter in Munich.

  • Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.

  • Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in the Madrid city center, hybrid, or fully remote if you don’t live in/around Madrid (home office within Spain).

  • Relocation Support: We'll financially support your move to Madrid if you live further away than 300km from our office.

  • Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union. Our limehomies love traveling so we want to give them the chance to work from inspiring new locations regularly.

  • Sabbatical: After your 2 years anniversary with limehome we offer the possibility for a 3-month sabbatical. You can use it for whatever you want: may it be traveling, spending time with your besties or volunteering.

  • Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful limehomes, and many more suite benefits. Join us and find out! ;)

Jule is looking forward to your application in English.

Who we are:

limehome is “designed to stay” - a digital hotel concept. Through our Tech DNA and with our fully digital-enabled guest journey, we make stays more enjoyable for those who want to change their way of travelling, living and working. We offer high-quality and comfortable suites in more than 90 locations in Germany, Austria, Spain and the Netherlands – but this is just the beginning. Apply now to make an impact and bring the hospitality industry into the 21st century!

How we work: 

At limehome, we welcome innovative thinkers and big dreamers from all different cultures, every corner of the world, religion and gender, who don’t shy away from questioning the status quo. We encourage our limehomies to host with heart and shoot for the stars in a company culture that provides a better place for people to grow, have a lasting impact and fun together. Always feel free to hand in your application without a picture or information about your nationality, religion, individual background, or gender. Should you have special requirements that necessitate individual arrangements, just reach out to us at


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