
Customer Service Agent (m/f/d) in Jerez
- On-site
- Jerez de la Frontera, Spain
- Guest Experience
Job description
Be the key to excellent customer service in our limehome in Jerez! Join our team as a Spanish and English-speaking Customer Agent and create memorable customer experiences.
How you’ll be hosting with heart:
You are the interface between limehome and the guest as the first point of contact for any inquiries along all channels
You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems
You give our guests a great limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them
You identify pain points & potential for improvement in day to day business and proactively propose solutions
You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation
What you need to shoot for the stars:
You have a passion for communication and attending to guests' needs
You communicate fluently in Spain and English, other languages are a plus
You have a passion for customer service and stay calm even in stressful situations
You fully support the concept and vision of limehome and work zealously to achieve our goals
You don't mind working during the weekend
Previous experiences in the hotel industry, a call centre or a start-up environment is a plus
Job requirements
We are designed to stay because:
Competitive Salary: Flexible monetary benefits (cobee) + a competitive salary that helps you enjoy life in Jerez.
Visit Munich: International travel to our headquarters in Munich.
Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.
Sabbatical: After your 1,5 years anniversary with limehome we offer the possibility for a 3-month sabbatical. You can use it for whatever you want: may it be traveling, spending time with your besties or volunteering.
Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful limehomes, and many more suite benefits. Join us and find out! ;)
Patricia is looking forward to your application in Spanish or English.
Who we are:
limehome is a digital hotel concept. Our mission is to design a convenient and comfortable experience for our guests with a digital-first approach. Through our Tech DNA and fully digital-enabled guest journey, we want to be the 1st choice in travel for everyone, everywhere. We offer high-quality and comfortable suites across over 142 locations in more than 12 European countries.
or
All done!
Your application has been successfully submitted!