Customer Service Agent (m/f/d) in Madrid
Spain, Comunidad de Madrid, MadridSpain
We're looking for a Customer Service Agent (m/f/d) in Madrid!
How you’ll be hosting with heart:
- You are the interface between limehome and the guest as the first point of contact for any inquiries along all channels in our Spanish market.
- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
- You give our guests a great limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
- You identify pain points & potential for improvement in day to day business and proactively propose solutions.
- You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.
What you need to shoot for the stars:
- You communicate fluently in Spanish and English, other languages, i.e. German, are a plus.
- You have a passion for communication and attending to guests' needs.
- You have a passion for customer service and stay calm even in stressful situations.
- You fully support the concept and vision of limehome and work zealously to achieve our goals.
- You don't mind working during the weekend or at night.
- Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.
We are designed to stay because:
Competitive Salary: Flexible monetary benefits (cobee) + a competitive salary that helps you enjoy life in Madrid.
Visit Munich: International travel to our headquarter in Munich.
Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in the Madrid city center, hybrid, or fully remote if you don’t live in/around Madrid (home office within Spain).
Relocation Support: We'll financially support your move to Madrid if you live further away than 300km from our office.
Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.
Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union. Our limehomies love traveling so we want to give them the chance to work from inspiring new locations regularly.
Sabbatical: After your 2 years anniversary with limehome we offer the possibility for a 3-month sabbatical. You can use it for whatever you want: may it be traveling, spending time with your besties or volunteering.
Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful limehomes, and many more suite benefits. Join us and find out! ;)
Kathi is looking forward to your application in English.
Who we are:
limehome is “designed to stay” - a digital hotel concept. Through our Tech DNA and with our fully digital-enabled guest journey, we make stays more enjoyable for those who want to change their way of travelling, living and working. We offer high-quality and comfortable suites in more than 90 locations in Germany, Austria, Spain and the Netherlands – but this is just the beginning. Apply now to make an impact and bring the hospitality industry into the 21st century!
How we work:
At limehome, we welcome innovative thinkers and big dreamers from all different cultures, every corner of the world, religion and gender, who don’t shy away from questioning the status quo. We encourage our limehomies to host with heart and shoot for the stars in a company culture that provides a better place for people to grow, have a lasting impact and fun together. Always feel free to hand in your application without a picture or information about your nationality, religion, individual background, or gender.